Most of the small and medium-sized businesses cannot survive without IT services in place. We live in a world where IT services and systems are the backbones of all our operations. There is a lot of your success in business pegged on the quality or speed and efficiency you get from your IT systems.
You can either go for the services of an internal IT department, or you can outsource those services from an external service provider. The idea of an internal department may seem like the more manageable option, but there are more advantages to hiring a service provider. Outsourcing allows you to be rid of all the HR headaches that come with running an entire department. You will also be presented with fewer expenses when you think of the cost of hiring, equipping and sustaining said department. You shall also avail your company the best in terms of expertise, since these are focused professionals. This allows you to have less to worry about, more resources to utilize in areas you are skilled at, and peace of mind in the knowledge that your IT needs are in the best hands possible.
When you contract an IT and network support services provider, you shall enter into a contract. One of those points in the contract shall be the amount you pay for their services. An internal department would have been less predictable and more erratic in terms of expenses. They will customize their services to your specific needs, which ensures minimal losses and less expenses.
You shall also notice better performance from your IT systems. What you can achieve with an internal department will never compete with the time, experience, expertise, and flexibility of a managed IT and network support services provider. They are therefore better at ensuring your computers, software, peripherals, sever, and all other IT network components are running at their best. They will also work on problems before they even start, unlike the internal teams which are known for waiting until things escalate before reacting.
You can also expect from them round the clock support services. You shall also have your IT systems under complete surveillance, and also get customer support whenever you call in with any issues. You can be sure not to have any downtime as a result of their intervention. Any issue cropping up shall be dealt with before it escalates into a huge problem.
It is therefore better to have the managed IT and network support services provided than to have to deal with these things internally. You will also become more competitive at levels you never knew you could.